Shipping policy

Shipping Policy

Free Shipping

Free shipping on purchases of $150 or more does not necessarily apply to all items. Certain products, including cutting boards, magnetic racks, Konro grills, and other bulky items or products requiring special handling, may be excluded from free shipping due to higher transportation costs.

Order Preparation and Shipping

All orders shipped by Stay Sharp are prepared in Canada and packages are shipped from Montreal, Quebec, unless otherwise indicated.

For orders placed online, we make every effort to process and ship orders promptly. Any preparation or delivery times displayed or communicated are estimates unless a specific timeframe is required under applicable law.

If a significant delay occurs and applicable law requires that the customer be given the option to accept the new timeframe or cancel the order, Stay Sharp will provide the required options.

International Deliveries

International shipments may be subject to customs inspections or delays in the destination country. These delays are beyond Stay Sharp's control.

Unless otherwise stated at checkout or required by applicable law, customs duties, import taxes, brokerage fees, and other charges imposed by authorities or carriers in the destination country are the customer's responsibility.

International shipments are accompanied by the required customs documents and information that accurately reflects the nature and value of the merchandise.

The customer is responsible for providing a complete and accurate delivery address and any information required for delivery and customs clearance.

International Returns

When an item is returned from outside Canada, the customer must follow Stay Sharp's instructions and correctly identify the shipment as returned merchandise or, in the case of a repair, as merchandise temporarily returned for repair, as applicable.

Transportation, brokerage, customs, or other costs directly related to a voluntary return or change of mind are the customer's responsibility to the extent permitted by applicable law.

If the item received is damaged, defective, non-conforming, different from the item ordered, or shipped in error by Stay Sharp, the necessary return shipping costs will be covered by Stay Sharp once the issue is confirmed or where required by applicable law.

For all other terms relating to returns, exchanges, refunds, and withdrawal rights, please refer to our Return and Refund Policy.

Package Damaged in Transit

All items are inspected and carefully packed before shipment.

If your package or an item appears to have been damaged during transit, please contact us as soon as possible at info@staysharpmtl.com.

Please keep the product, box, packing materials, and anything else received. These items may be required for an inspection or carrier claim.

Problem With an Order

If you receive an incorrect, missing, damaged, defective, or non-conforming item, please contact us as soon as possible with your order number and, where relevant, photographs.

Contact Us

For any questions regarding shipping:

info@staysharpmtl.com
514-503-1185