The shipping cost is at a fixed rate of $15 (Free for orders of $150 more). Takes 2 to 5 business days and is detectable.
INTERNATIONAL EXPRESS DELIVERY – $50 – takes is detectable.
For orders placed on the internet, our goal is to respond within 72 working hours (does not understand weekends) and send the package as soon as possible.
For all customers, we send our packages by Canada Post using the expedited parcel service within 72 hours of purchase with the exception of Sundays and holidays.
All parcels are sent from Montreal, Quebec, Canada.
Shipments that must cross international borders may be withheld by the country’s customs. These deadlines are beyond our control. Duties free fees and taxes must be paid by the buyer. International shipments are sent with a commercial invoice for this reason. If you would like faster delivery, please contact us at 514-742-0182.
This returns policy applies to all items purchased from Stay Sharp
Before returning any item, please contact us at firstname.lastname@example.org.
Items must be returned unused and in perfect condition with the payment receipt and the original packaging (undamaged). If the items show any signs of use whatsoever, they will not be accepted for an exchange. If the original packaging is not in a condition deemed “resaleable”, the item will not be accepted for exchange.
All items returned to Stay Sharp are at the buyer’s expense. Items must be packed properly to avoid damage and must be completely insured. Please also inform us of the tracking number so that we can track the status of the shipment of the package. The funds will not be refunded until we have received the items and satisfaction with the condition of them. The amount refunded will be the amount paid less shipping and handling charges, Square and/or PayPal fees and any other costs incurred.
When sending packages across an international border, it is your responsibility to announce that the item is returned or temporarily imported for repairs. If you do not do so, you may have to pay an import or customs fee.
Damaged or used items will not be accepted for exchange.
Couteaux Japonais Stay Sharp 412 Gilford Street,
H2J 1N2 Canada
If there is any problem with your order, please notify us within 48 hours of receipt. Stay Sharp will not be responsible for claims made after 48 hours. For breakage due to the carrier, please keep all original Items as well as packaging materials for future inspection by the carrier.
We want all our customers to be happy and satisfied with their purchase. Therefore, all of our items are thoroughly inspected before shipping and are properly packaged to avoid damage during transport. If you have any problems with your package after receipt, please contact email@example.com within 48 hours after receipt.