DELIVERY POLICIES

Shipping costs in Canada and the United States

The shipping cost is at a fixed rate of $15 (Free for orders of $150 more). Takes 2 to 5 business days and is detectable.

Shipping costs elsewhere in the world (excluding Canada)

INTERNATIONAL EXPRESS DELIVERY – $50 – takes is detectable.

Stay Sharp Delivery Policy

For orders placed on the internet, our goal is to respond within 72 working hours (does not understand weekends) and send the package as soon as possible.

For all customers, we send our packages by Canada Post using the expedited parcel service within 72 hours of purchase with the exception of Sundays and holidays.

All parcels are sent from Montreal, Quebec, Canada.
Shipments that must cross international borders may be withheld by the country’s customs. These deadlines are beyond our control. Duties free fees and taxes must be paid by the buyer. International shipments are sent with a commercial invoice for this reason. If you would like faster delivery, please contact us at 514-742-0182.

RETURNS & WARRANTIES

General return policy

This returns policy applies to all items purchased from Stay Sharp
Before returning any item, please contact us at info@staysharp.com.

Items must be returned unused and in perfect condition with the payment receipt and the original packaging (undamaged). If the items show any signs of use whatsoever, they will not be accepted for an exchange. If the original packaging is not in a condition deemed “resaleable”, the item will not be accepted for exchange.

All items returned to Stay Sharp are at the buyer’s expense. Items must be packed properly to avoid damage and must be completely insured. Please also inform us of the tracking number so that we can track the status of the shipment of the package. The funds will not be refunded until we have received the items and satisfaction with the condition of them. The amount refunded will be the amount paid less shipping and handling charges, Square and/or PayPal fees and any other costs incurred.

When sending packages across an international border, it is your responsibility to announce that the item is returned or temporarily imported for repairs. If you do not do so, you may have to pay an import or customs fee.
Damaged or used items will not be accepted for exchange.

Send to:
Couteaux Japonais Stay Sharp 412 Gilford Street,
Montreal, Quebec
H2J 1N2 Canada

Break or Errors in Shipments

If there is any problem with your order, please notify us within 48 hours of receipt. Stay Sharp will not be responsible for claims made after 48 hours. For breakage due to the carrier, please keep all original Items as well as packaging materials for future inspection by the carrier.
Limited warranty
We want all our customers to be happy and satisfied with their purchase. Therefore, all of our items are thoroughly inspected before shipping and are properly packaged to avoid damage during transport. If you have any problems with your package after receipt, please contact info@staysharp.com within 48 hours after receipt.

Warranty statement

Stay Sharp reserves the right, in our sole discretion, to update, modify or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website regularly to stay informed of changes. Your continued use of or access to our website or service after any changes to these Terms of Use are posted constitutes acceptance of those changes.

514 742-0182
info@staysharpmtl.com

412 Gilford Street,
Montreal, Qc,
H2J 1N2